Mloong
Write to us and a person writes back.
Stuck between the 82-inch set and the Elk frame, unsure whether your room takes either, missing a screw from the hardware bag? Ask. Most of what we get is either a sizing question or a missing part, and both are quick to sort out.
Send the model name and a photo of what you have. Panels, screws, swing brackets and golf balls go out on their own, and you do not need to return anything to get them.
Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Anything that arrives overnight or at the weekend is picked up the next working morning, and we aim to answer within one business day.
Writing about nursery equipment, or running an audience that overlaps with ours? Send a short outline to [email protected] and it reaches the right desk.